.: +7 (495) 995-21-30
info@national-platform.ru
https://www.national-platform.com
22nd km, Kievskoe shosse, est. 6, bld. 1, A4b, Moscow, Russian Federation

Customer support

The key task of the Ma-3 Support is to ensure the continuity of customer business processes. Technical support extends to software, sub-software (OS and / or database) up to 3 lines, regardless of the right of the acquirer, subject to existing license agreements between the companies.

 

Ma-3 Support Programs:

Basic

  • System Update Delivery
  • Processing customer requests according to SLA level
  • Monitoring Status
  • Customer Access to Public Knowledge Base Materials
  • Technical Advice

Advanced

  • System Update Delivery
  • Processing customer requests according to SLA level
  • Monitoring Status
  • Access of consultants to the Expertise Knowledge Base
  • Advanced technical consultations

Special

  • System Update Delivery
  • Processing customer requests in priority mode
  • Monitoring system performance and stability
  • Access of consultants to the Expertise Knowledge Base
  • Individual technical consultation
  • Calculation of parameters of equipment and communication channels
  • Administration
  • System installation at the customer


Contact Ma-3 Support:

Telephone: +7 (495) 995-21-30

E-mail: info-server@national-platform.com

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