Customer support
The key task of the Ma-3 Support is to ensure the continuity of customer business processes. Technical support extends to software, sub-software (OS and / or database) up to 3 lines, regardless of the right of the acquirer, subject to existing license agreements between the companies.
Ma-3 Support Programs:
Basic
- System Update Delivery
- Processing customer requests according to SLA level
- Monitoring Status
- Customer Access to Public Knowledge Base Materials
- Technical Advice
Advanced
- System Update Delivery
- Processing customer requests according to SLA level
- Monitoring Status
- Access of consultants to the Expertise Knowledge Base
- Advanced technical consultations
Special
- System Update Delivery
- Processing customer requests in priority mode
- Monitoring system performance and stability
- Access of consultants to the Expertise Knowledge Base
- Individual technical consultation
- Calculation of parameters of equipment and communication channels
- Administration
- System installation at the customer
Contact Ma-3 Support:
Telephone: +7 (495) 995-21-30
