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Call сenter

The Call Center module allows you to optimize the processing of incoming client calls. It combines a centralized database and an automatic call distribution system.

Key benefits:

      • all client requests are registered and executed;
      • all customers receive feedback;
      • analyzes customer behavior and quality of service;
      • faster customer service;
      • provides continuous monitoring of incoming calls.


    • is intended for use only with the Ma-3 client for Windows;
    • for correct operation, it is necessary to use additional equipment, such as an automatic call distribution device, an interactive answering machine, as well as integration with telephony.
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