The Call Center module allows you to optimize the processing of incoming client calls. It combines a centralized database and an automatic call distribution system.
- all client requests are registered and executed;
- all customers receive feedback;
- analyzes customer behavior and quality of service;
- faster customer service;
- provides continuous monitoring of incoming calls.
- is intended for use only with the Ma-3 client for Windows;
- for correct operation, it is necessary to use additional equipment, such as an automatic call distribution device, an interactive answering machine, as well as integration with telephony.