Call сenter

The Call Center module allows you to optimize the processing of incoming client calls. It combines a centralized database and an automatic call distribution system.

Key benefits:

• • • all client requests are registered and executed;
    • all customers receive feedback;
    • analyzes customer behavior and quality of service;
    • faster customer service;
    • provides continuous monitoring of incoming calls.

Notes:

• • is intended for use only with the Ma-3 client for Windows;
  • for correct operation, it is necessary to use additional equipment, such as an automatic call distribution device, an interactive answering machine, as well as integration with telephony.